03-27-2016, 09:38 PM
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BAR
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Join Date: Dec 2007
Location: Needville and Shiner, TX
Posts: 6,134
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Quote:
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Originally Posted by Mad City Flyers
Happy Easter to all!
Based upon the replies to this thread both private and public I clearly stepped on one of the model rocketry land mines. I am relatively new to this community only getting really involved in the last two years, so hope people will understand that I only wanted to share what I thought would be a cool rocket build.
Yes, some very small shop vendors like Hangar 11 Hobbies do not match the customer service and quality of our bigger vendors. Yes, my experience to date with the X-15 kit has been frustrating with delayed shipping, some incorrect or missing parts, and pretty sparse assembly instructions.
I did however enter into my purchase of the Hangar 11 X-15 kit forewarned. I had read multiple posts on TRF cautioning buyers about the issues I have in fact encountered. Based upon this "research" I took the risk to roll the dice with my $300 and give Bobby at Hangar 11 my business.
If my original post gave unfair or unwarranted support for Hangar 11's business that was not my intent. I did provide some cautionary statements in my post and of course we are all responsible for making our own purchase decisions.
Bobby to date has responded to all my emails within 24hrs, he has provided answers to questions, and he has promised to fix errors with the order. At this time, I have no data to suggest that Bobby is anything but a small shop guy, doing it all himself part-time, more to support our hobby than make a significant profit. I do not know Bobby personally and have no interest in his business.
I will not continue posting to this thread as it has diverted dramatically from my original intent.
Best to all and I look forward to seeing you at the next launch!
Matt
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Not at all... This was just a slight sidetrack in the discussion that sometimes occurs... There's nothing wrong with pointing out to the uninformed where a certain vendor has a less that rapid and reliable reputation... Speaking from experience I know that I would have been VERY happy to know that about certain vendors beforehand... So long as the truth is being spoken and situations that have occurred are accurately conveyed, such information is a service to other rocketeers.
The decision ultimately lies with the individual rocketeer that is contemplating a purchase with a given vendor, regardless of any information from anybody else, positive or negative. The information can simply be conveyed, and it's up to the individual to decide what credence, if any, to give it, and decide for themselves.
At any rate, sorry to have dragged your thread off-topic in discussing the vendor in question here. I think it's good that your presenting a counterpoint to the assertions that have been made that some folks have had less than stellar service from the vendor. Perhaps the vendor is trying to make a new start. I don't know and cannot say, but it's good to get countervailing viewpoints out there for folks to make more informed decisions, either way...
Plus, it looks like you have an interesting project going, and it'd be nice to see the completion and experiences of it. So, if you can bear this short diversion, hopefully the thread can now get back on track as you continue with the build and flying of this rocket...
Thanks and good luck! OL J R 
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