I said:


Sheryl said:


I don't think you can provide better customer service than that (unless they send a repairman to actually install the fin...)

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NAR # 115523
Once upon a better day... SAM #0076
My site: http://rocketry.gonnerman.org

Kudos to Semroc! But warranty for recovery related damage? I personally wouldn't feel comfortable asking in this situation. Didn't the original ThunderHawk come with streamer recovery? I don't think Semroc is not in the business of trying to upgrade every kit, but rather trying to offer faithful reproductions of the originals, save the Kevlar leaders and balsa cones in some instances.

Thanks!

Sheryl really believes in our 100% satisfaction guarantee. She understands that it is an investment in faithful customers. I am proud of her.

One of these days I will have to tell you what Vern said about it!

The ThunderBee is ours, based on a downscale of the original Bill Stine Thunder Series that he did while he was at Centuri. Our ThunderStorm will be our upscale. The ThunderHawk came in two styles. The kit by itself had streamer recovery. The kit they had in the starter set had a parachute.

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Carl McLawhorn
NAR#4717 L2
semroc.com

Carl,

I don't recall which of the three Thunder names it was that Bill designed, but wasn't one of them about Mean Machine size? Is your ThunderStorm going to be even bigger than that?

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Scott D. Hansen
Ye Olde Rocket Shoppe - Your One Stop BAR Shoppe!
Ye Olde Rocket Plans - OOP Rocket Plans From 38 Companies!
Ye Olde Rocket Forum
WOOSH NAR Section #558

I understand that the series of three were all designed by Bill. They were the:

ThunderHawk (.76" x 21.5")
ThunderBird (1.04" x 41.75")
ThunderRoc(1.64" x 61.5")

We added the:

ThunderBee (.543" x 14.7")

and future:

ThunderStorm (2.34" x about 100")

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Carl McLawhorn
NAR#4717 L2
semroc.com

Sorry, I stated that wrong. I knew Bill did all three of the originals, I just couldn't remember the name of the "big" one which I now see was the ThunderRoc.

2.34" x 100"? Cool! What kind of motor size or cluster are you planning on for that?

__________________
Scott D. Hansen
Ye Olde Rocket Shoppe - Your One Stop BAR Shoppe!
Ye Olde Rocket Plans - OOP Rocket Plans From 38 Companies!
Ye Olde Rocket Forum
WOOSH NAR Section #558

....and I still wouldn't feel comfortable asking, but this kind of attitude and service is what makes Semroc second to none when it comes to customer service, simply the best. I thought maybe it was a Semroc original, well a downscale anyway, but I wasn't sure.

Well, now I feel guilty. If you'll read my original email, I hardly demanded anything; I just wanted to get replacement fins, and I'd have been cool with buying them. It was more a case of being totally stunned by the over-the-top customer service I received... note that I did not give my ship-to address, just my email address, so Sheryl had to look it up before sending out the parts. For a lot of companies, that alone would have been too much to ask.

Again, thanks, Sheryl and Carl and whoever, for the good service. I own just two Semroc models, but rest assured I'll be getting more.

__________________
NAR # 115523
Once upon a better day... SAM #0076
My site: http://rocketry.gonnerman.org

With most of us BARs at least in our 50's shouldn't there also be a THUNDERTHIGH?

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"I'm a sandman. I've never killed anyone. I terminate runners when their time is up." Logan from "Logan's Run"

http://sandmandecals.com/

Ah, don't feel guilty....it's obviously all good with Sheryl and Carl. I was just speaking from my own point of view, and I'm not ALWAYS right! They ultimately made a happy customer, and that's what matters in the end!